Shipping and deliveries
What types of delivery are available?
Your order can be shipped via carrier or you can pick it up at our showroom in Lisbon.
What are the shipping costs?
Shipping and delivery for orders to Continental Portugal or Islands will have a fixed cost of 6€ that will be presented at checkout.
This fee covers the shipping and delivery cost up to a maximum weight of 2kg.
How are orders processed outside Portugal?
Any product can be shipped to any country, however, please send us an email requesting a quote for shipping costs to your country..
How is the delivery processed?
All orders received and with validated payment, until 12:00, will be shipped on the same day. Orders received after this time will be dispatched the next day. In the case of weekends and holidays, orders will be shipped the next business day.
Orders for the islands of Madeira and the Azores will be shipped via CTT Expresso, with delivery expected: 5 working days after dispatch.
Orders for mainland Portugal and Spain will be shipped to the shipping address, via the MRW carrier, with delivery expected between 1 to 5 working days after shipment. The carrier will make two delivery attempts, so to ensure its success, we suggest that you provide an address where it is expected to find someone to welcome you, as an example of your work address.
My order has not arrived yet
If your order has not arrived yet and the expected delivery date has already been exceeded, we’re happy to help.
In order to do so, please check:
- if your account has your correct shipping address and contact details;
- if the information on the waybill, on the carrier’s website, indicates whether the order has been delivered or not;
- if you have received an email or an attempted delivery call from our carrier (your order may be awaiting pickup, or you may need to reschedule it);
if after these steps you still cannot locate your order, please contact us here and include your order number. We will get back to you within 24 hours, except weekends and holidays, ensuring that we will do our best to locate your order as soon as possible.